Many companies are moving beyond rigid, scripted chatbots toward more natural customer interactions. A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into ...

As a result, AI can no longer be viewed merely as a tool. It has become an active participant in the software supply chain, ...

What if your next phone call with customer support didn’t feel like a frustrating maze of robotic prompts but instead like a natural, empathetic conversation? Imagine an AI that not only understands ...

As AI is embedded inside systems, teams must design APIs with governance, observability and scalability in mind.

Brave Search announced the release of AI Grounding with the Brave Search API, a way to connect an AI system to grounding in search to reduce hallucinations and improve answers. The API is available in ...