Companies love benchmarking data. Its use helps “appropriately” reward managers and line level employees, set tactical improvement targets, and even drive strategic initiatives. Bad benchmarking data ...

Often included in long-term outsourcing/managed services agreements but sometimes overlooked as a contractual right, in this post we look at benchmarking provisions, including what benchmarking is, ...

Benchmarking is a way of evaluating performance metrics in a given organization by comparing them to similar performances in one or more (usually external) sources – these may be competing ...

Access to high quality data is a must within the credit industry. Not only does it ensure scorecard improvement for credit firms, it also enables fair and transparent credit decisions for consumers ...

Benchmarking has long been a source of strain for the relationship between customers and service providers. The potential for disagreements over price comparisons and contractual obligations is huge, ...