To effectively track customer retention and ensure growth, customer experience (CX) leaders must have a clear view of customer retention as a basic statistic, as well as lifetime value (LTV). By ...
Modern CX depends less on where data lives and more on how signals, AI, and governance come together at decision time.
CytomX reports promising Phase 1 data for CX-2051 in advanced colorectal cancer, with planned Phase 2 study in 2026. CytomX Therapeutics announced positive interim results from its Phase 1 study of CX ...
Get a 3X greater YOY improvement in CSAT with AI-driven insights. Over the past few years, businesses of all sizes and across various industries have ramped up their investment in AI technology. This ...
Customer experience (CX) is in the midst of a revolution as innovation and empathy intersect to define a new path forward. As businesses strive to meet rising consumer expectations, they face a ...
AI has entered the CX mainstream, but organizations are struggling to turn bold investments into measurable value. Despite widespread deployment, operational challenges and fragmented governance ...
Customer experience (CX) refers to all interactions customers have with an organization as well as their perceptions and feelings associated with that organization. McKinsey defines CX as “everything ...
CallMiner's annual CX Landscape Report reveals organizations are scaling AI implementation while still grappling with organizational challenges, such as analyzing data and acting on insights AI ...
One key to sales is building strong customer relationships and, while one would expect this to translate directly into an increased focus customer experiences (CX), studies have shown a major ...
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