Messenger is all about bots now. As expected, Facebook unveiled the Send and Receive API at its F8 conference. It lets you create bots for Messenger to search for things and interact with businesses.

Telegram Messenger is quite popular, more than you might think. It’s not yet on the same level as WhatsApp. Now, one of the best features of Telegram is the ability to use Bots to improve the service.

This year, we’ve watched Apple, Google, Facebook, Samsung, Microsoft, and many other tech giants make acquisitions or launch products to get into the bot business. They’re building bot ecosystems ...

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Estimates place the number of contact center agents in the United States at roughly 1.8 million, and the industry’s turnover rate averages between 30 percent and 45 percent. Those statistics are ...

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