Every company needs to define a clear line of command for efficient operation. Employees must have well-defined job descriptions so that their tasks do not overlap and create confusion. There are ...

Service organizations exist to market services rather than products. The most advantageous organizational structure for a service business is one in which employees can handle multiple different roles ...

In the upcoming book, "Personalized," the authors emphasize that personalization is essential throughout the customer journey. Their research highlights that leaders in personalization consistently ...

Arguably, one of the most complicated topics for any business is how to structure an organization. Despite how notoriously difficult the topic is, I’ve been fascinated with how businesses (re)organize ...