We know many of your clients are experiencing high call volumes as a result of the ongoing COVID-19 situation. In order to provide them with some helpful information during this time, we have ...

Imagine if you could create a work environment where employees not only wanted to stay, but refused to leave. At some point or another we have, or will encounter an employee that we identify as ...

Want to succeed in building a superior customer service experience for customers of all ages? Start by learning the new customer service principles that apply to serving millennial customers (the ...

Imagine being treated as well at your doctor’s office as you are at your favorite restaurant. That’s how healthcare should be, and that’s where it’s going. When compared to that of the restaurant ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 6 years old. When you’re already ...

Do you truly want to know how customers view your customer service (and can handle the truth)? If so, here’s a 10-point consultation that will help you do exactly that through improved customer survey ...

MEDFORD, NJ / ACCESSWIRE / July 25, 2024 / Principles are the bedrock of every great change. For the AI Revolution in Customer Service, ICS.cx proposes five principles that will lead to better ...

The hours were long, and the work was hard. Attention to detail was very important. Our clients paid a lot for our services and they knew it. They expected the best from us. They expected us to know ...

This post is part of a larger effort by Commit Swimming to be transparent around their business practices. This effort is designed to help entrepreneurs within the swimming community to find ...

Imagine if you could create a work environment where employees not only wanted to stay, but refused to leave. At some point or another we have, or will encounter an employee that we identify as ...