No Jitter

Decoding Dialogflow: What Makes a Good Bot

In part one of this series, we discussed conversational AI and described the principal capabilities Google Contact Center AI (CCAI) provides: Virtual Agent, Agent Assist, and Conversational Topic ...
ZDNet

Google improves speech recognition for Contact Center tools

Google on Tuesday announced new and enhanced contact center tools, with improvements to the underlying speech recognition technology. The improvements, which are the most significant since Google ...
SiliconANGLE

Google refines its AI-based chatbot tools to improve speech recognition

Google LLC today announced some updates to the artificial intelligence technology that powers its Contact Center AI service. Based on Google’s Dialogflow and Cloud Speech-to-Text tools, that service ...
No Jitter

Decoding Dialogflow: Creating Virtual Agent “Intents”

Quickly understanding why a customer is contacting your organization is a critical element in delighting that person and in providing a great customer experience. The fastest way to do this is using ...
Business Wire

Avaya Announces New AI Capabilities to Improve Customer Experience, With More Powerful Virtual Agents Integrating With Google Cloud Dialogflow CX

RALEIGH-DURHAM, N.C.--(BUSINESS WIRE)--Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced that its Avaya OneCloud™ CCaaS and ...
SD Times

Dialogflow Enterprise Edition now available

Value stream management involves people in the organization to examine workflows and other processes to ensure they are deriving the maximum value from their efforts while eliminating waste — of ...