Msdynamicsworld.com

From the Microsoft Dynamics 365 CE/CRM Blogs: Customer voice; TDS endpoint; Approval center; Audit management

This week on the Dynamics 365 Customer Engagement and CRM blog roundup: A look at Dynamics 365 Customer Voice Leveraging Dynamics 365 Customer Engagement data via the TDS endpoint with Power BI and ...
Msdynamicsworld.com

From the Microsoft Dynamics 365 CRM Blogs: Deleting work orders; Attachment control; Customer voice surveys; Fix CRM with Power Platform

Step-by-step: deleting work orders (Dynamics 365 Field Service) Enhance file management with the attachment control in Dynamics 365 How to create customer voice surveys in Dynamics 365 CRM How to fix ...
VentureBeat

Microsoft updates Dynamics 365 Customer Service with first-party voice channel

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More At its Ignite developers event today, Microsoft announced the addition of ...
Redmond

Microsoft Renames Forms Pro Product to 'Microsoft Dynamics 365 Customer Voice'

Microsoft has renamed Microsoft Forms Pro, a product for sending surveys, to "Microsoft Dynamics 365 Customer Voice." There's a new landing page for Microsoft Dynamics 365 Customer Voice, and the ...
techtarget

Microsoft releases voice of the customer platform

Microsoft expanded on its existing voice of the customer feature and this week rolled out Dynamics 365 Customer Voice, a more sophisticated survey bundle that includes templates for users to set up ...