In my previous Decoding Dialogflow article, I discussed intents and provided guidance about how to create intents so that a customer service virtual agent can understand what the person using the bot ...

Last week I had an unusual interaction with a voice-enabled contact center IVR while helping my mother sign up for some supplemental medical coverage. After calling the health insurance provider’s ...

If you’ve ever chatted with a Google Assistant speaker, you might know how frustrating it is to be told “I’m sorry, I don’t know how to help with that yet.” Luckily you don’t have to wait for someone ...

Google Cloud on Wednesday announced a series of updates to Dialogflow, the development platform for building chatbots and interactive voice responses (IVR). Dialogflow is the core technology behind ...