We’ve all seen it: A deviant behavior is repeated, without catastrophic results, and eventually becomes the accepted social norm for the organization. This process is called the “normalization of ...

To some extent, many organizations, if not all, suffer from some form of performance deviation. This can manifest itself in any goal or standard against which organizations may measure themselves.

The fire service is built on a foundation of camaraderie, courage, and a shared mission to protect and serve. Yet, like any profession, it is vulnerable to the pressures of everyday operations, human ...

The old adage, "familiarity breeds contempt," rings eerily true when considering the dangers of normalizing deviance. Coined by sociologist Diane Vaughan, this phenomenon describes the gradual process ...

The shortcut has been in our psyche since most of us can remember. It often is a deviation from the conventional as a means to get somewhere or do something to save time. Time is precious, and ...