Out of its CX18 conference taking place this week in Nashville, Tenn., contact center provider Genesys introduced its latest routing engine, Predictive Routing, part of a summer release comprising ...

), the pioneer in personality-based software applications, today announced that its Predictive Behavioral Routing solution has received G-Validated status from Genesys, the market leader in ...

DENVER--(BUSINESS WIRE)--Genesys ®, a global cloud leader in AI-powered experience orchestration, announced Virgin Atlantic as the Customer Experience (CX) Innovator winner for its enterprise category ...

NASHVILLE, Tenn. — May 2, 2018 — Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact center solutions, introduced the industry’s most revolutionary routing ...

New native and third-party AI orchestration optimizes customer journeys from marketing to sales to service, enables businesses to achieve 40-60% faster time to value Currently, businesses are adopting ...

DENVER -- With contact center volume expected to grow tremendously in the next few years, companies will rely on artificial intelligence to handle the volume, speakers said at the Genesys Xperience19 ...