There was a time when hotel operations were mostly manual, slow, and fragmented, where front desk calls, paper reservations, ...
BETHESDA, Md.--(BUSINESS WIRE)--Thomas Penny, III, President of Donohoe Hospitality Services, a division of Donohoe, today announced two senior promotions—Cheryl Haughton to vice president, new builds ...
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WASHINGTON, February 18, 2026--(BUSINESS WIRE)--Officials of Donohoe Hospitality Services (DHS), a division of Donohoe, today announced that the company named Nicole Brizan vice president of finance ...
Customers want systems and smiles. They don’t want a warm and fuzzy experience that’s broken, or a results-oriented experience that’s unpleasant. Consider, for example, where hospitality (hotels, ...
As the global population ages, service design strategies from the hospitality industry are helping expand how health and wellness organizations motivate older adults to stay active. A new research ...
Two years ago I happened upon a small, yet beautiful, act of hospitality and customer service while I was researching my new book, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share ...
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