It’s hard to believe that 2013 is behind us. Now that the holiday season has just about come to an end, it’s time to think about how we will implement our customer service strategy in 2014. To help ...

The days when phone support and auto-reply emails ruled the service world are numbered. Text, social media, chatbot—the future of customer service is all digital, all the time. Because in an age when ...

Resolving customer service issues quickly and in a single interaction is one way to win repeat business, but consumers today have a long list of demands when it comes to providing top-notch customer ...

There are so many tools being released every day allowing us to easily create better and better images –including infographics — to share and use in our marketing efforts. Even folks (like me!) who ...

Opinions expressed by Entrepreneur contributors are their own. Canadians are known to be a cheerful bunch. New Zealanders, too, seem to have an unthinkable gift for keeping cool in the face of crisis.

More retailers are focusing on improving the customer service experience. In fact, 70% of retailers providing quality customer service said they’re using the feedback to “make strategic business ...

Highlands Ranch, CO /PRNewswire/ - Field Squared, Inc.™, the industry's first Field Service Management Process Automation Platform, has released its infographic: Three Benefits of Spatial Field ...

There are a variety of reasons a company would want to shift business or IT services from an in-house to an as-a-service model. A new research report from ZDNet's sister site, Tech Pro Research, ...