Open-source software start-up SugarCRM plans to introduce support services for its free contact management product on Thursday, part of a big push to lure customers away from high-priced, proprietary ...
SplendidCRM, formed in November 2005, is getting set to enter the increasingly crowded open-source CRM marketplace. It released a second beta version of SplendidCRM 1.0, an application licensed, in ...
AI won’t fix customer experience if phone systems and CRM platforms don’t share real-time context. Integrating them first gives agents and automation the data needed to route calls faster and ...