) today launched Oracle Knowledge Advanced, a new cloud solution within the Oracle Service Cloud that helps organizations deliver a better customer experience, while reducing overall customer support ...

Information continues to grow more important for gaining a competitive advantage, but managing it isn't getting any easier. The challenge is making some organizations take another look at knowledge ...

This is the first time Oracle is natively offering InQuira's pure-play knowledge management technology. Oracle is rolling out a new offering under its Service Cloud umbrella of products: Oracle ...

A new cloud-based knowledge management solution within the Oracle Service Cloud is has been launched to help organizations deliver a better customer experience, while reducing overall customer support ...

Just two weeks after its annual OpenWorld user conference in San Francisco, Oracle has announced further enhancements to its cloud product set. Today, the company introduced Oracle Knowledge Advanced ...

eBay is using Oracle's Knowledge Management to help automate its customer service interactions. The short experiment has resulted in a reduction in handling times for service agents. It’s been ...

MILPITAS, Calif.--(BUSINESS WIRE)--noHold developed a connector that allows a Virtual Assistant to leverage content that is stored in Oracle's knowledge base. One of the world’s largest dedicated ...