Investopedia contributors come from a range of backgrounds, and over 25 years there have been thousands of expert writers and editors who have contributed. Robert Kelly is managing director of XTS ...

This graduate-level course focuses on the principles and practices of quality management in modern organizations. You will develop an understanding of the theories, methodologies, and tools used to ...

The origins of Total Quality Management and its ability to exceed customer expectations have surprisingly been around for a long time. You can trace its origins to just after World War II, something ...

Quality at the University of Helsinki means doing the right things at the right time in the right way to achieve top results. The fit for purpose operating models are continuously assessed and ...