Merchants accepting returned shipments from consumers can streamline the process by asking their customers to include their return merchandise authorization number on the side of their packages.

Computer hardware maker Zotac has exposed return merchandise authorization (RMA) requests and related documents online for an unknown period, exposing sensitive customer information. Zotac, known for ...

Last week, two Pixel owners said that their devices were illegally accessed after being sent to Google for repairs. This led to speculation that Google is now responding to one of the respondents in a ...

Sometimes an item doesn’t fit. Sometimes it doesn’t match the color on a customer’s computer screen. And sometimes customers simply just change their minds. Whatever the reason, package returns are a ...