As leaders set priorities for 2026, the real AI challenge isn’t adoption—it’s redesigning work and rethinking how people and ...

Small-business owners often find that as their business changes and grows, business processes also require change. This can be especially true in small businesses that initially rely on manual ...

The track record for organizational redesigns in recent years has been mixed at best. More than a third of large organizations are involved in one or more transformation projects at any given time, ...

Researchers have developed a new method that allows users to redesign process workflows by simply chatting with an AI. Dubbed "Conversational Process Model Redesign" (CPD), the technique combines ...

In the 1990s, business process reengineering was all the rage: Companies used budding technologies such as enterprise resource planning (ERP) systems and the internet to enact radical changes to broad ...

If your lending process was rated by your borrowers the way they would rate a restaurant, how high would your rating be? A five, the top number? A two, perhaps? Or maybe they wouldn’t even want to ...

The HHER Tools process for redesigning educational materials involves seven phases: developing an inventory of materials focused on physical activity, diet or both; developing a form to assess each ...

The executive suite is faced with a growing paradox. Industry projections suggest that by 2029, AI agents could autonomously resolve 80% of customer queries. However, McKinsey's analysis shows that, ...