Salesforce is back at it again with another feature to help its company customers be more social. This time it’s looking to help combine the world of business processes with the one of social ...

Customer-relationship management giant Salesforce today announced Lightning Customer Community, describing it as an extension of its Community Cloud service that lets companies better connect with ...

Salesforce sets a summer release for its Chatter-based Communities platform. Nearly a year after announcing it, Salesforce has given a summer release date for its Chatter based Communities offering.

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Salesforce.com has unveiled a new social enterprise platform designed to connect everyone from customers to employees to resellers. Salesforce Communities is basically an offshoot of Chatter but with ...

As companies try to move to more of a self-service approach to customer service, online forums become more important than ever to help users find the right answers quickly, whether troubleshooting a ...

Salesforce has implemented more advanced features into Community Cloud that are designed to simplify a brand’s ability to create online communities. The system’s Lightning Community Builder features a ...

Salesforce.com plans to announce a new application on Tuesday that lets companies create enterprise social networks where they can interact with customers and partners. Salesforce.com already offers ...