Salesforce's big idea is one that you've heard of before from other enterprise software vendors--a 360 degree view of the customer--with different lens. The big question will come down to executing ...

Today, Five9 announced the next step in its 15+ year collaboration with Salesforce, a focus on delivering joint AI-powered solutions to improve customer experiences. The latest release of Five9 for ...

Oct 14 (Reuters) - Salesforce (CRM.N), opens new tab expanded partnerships with OpenAI and Anthropic to integrate their frontier AI models into its Agentforce 360 platform, aiming to deliver ...

In early January 2026, Salesforce’s latest updates on its AI products, particularly Agentforce and Data 360, highlighted strong interest but underscored that these offerings still contribute less than ...

Collaborating with Sprout to extend its Salesforce integration to Agentforce assistant for Service Cloud is key to helping customer care teams gain a full view into customer insights and leverage the ...