SANTA CLARA, Calif.--(BUSINESS WIRE)--SoundHound AI, Inc. (Nasdaq: SOUN) (“SoundHound”), a global leader in voice artificial intelligence, today announced that its fully-automated Smart Answering ...

PROVO, Utah--(BUSINESS WIRE)--Vivint Smart Home, Inc. (NYSE: VVNT), a leading smart home company, today announced that the Business Intelligence Group named it an Organization of the Year as part of ...

Brinks Home is excited to announce early success in its partnership with Cresta, an end-to-end generative AI platform for contact centers. Through integrating Cresta tools across its various contact ...

The key to delivering smart customer service is that it needs to be constantly re-evaluated, especially after seminal shifts in technology and larger trends (such as social media). Download this month ...

You’re having a very specific issue with a product or service and need an answer from the company’s customer service agent. But once you begin a conversation with the artificial intelligence (AI) ...