Navigating uncharted territory is tough for any business. It could be brought on by unexpected revenue decline, the resignation of a top team member, a natural disaster, a pandemic, or myriad other ...

When done well, onboarding new clients can mark the beginning of a long-term, successful relationship. Done poorly, however, you’ll likely see clients jumping ship and finding yourself where you might ...

Gaining and losing clients is inevitable in agency work. Follow these tips to make transitions seamless and maintain positive relationships. Winning and losing clients is part of the agency business.

Any successful business needs to have the customer journey and experience as its core. Optimising the client journey from initial contact through to purchase and after sales, is more likely to result ...

Capitec has announced Pulse, an artificial intelligence (AI) capability that changes how clients experience support through its contact centre. For the first time, clients are assisted by contact ...