AppDirect, a cloud-based marketplace featuring hundreds of software-as-a-service (SaaS) apps, has acquired Radialpoint, a cloud and technical support service provider for small businesses. Founded out ...

As we approach the Spring semester, it is important to us in IT Services that everyone knows where they can get the support they need. Before this year starts, we want to give you a refresher so if ...

Support.com is offering these services in response to the increased technological complexity of modern life. Recent data from Deloitte indicates that the average U.S. household now has over 25 ...

Modern technology support services have to grapple with the paradox of digital transformation. On the one hand, automated response systems and chatbots do the work of help desks and call centers, ...