Texting provides the opportunity for an ongoing conversation even when the customer is on the go. Messaging allows a conversation to be nearly as real-time as a voice call and allows for a lot more ...

“As a customer, imagine being able to call a company on your mobile device as you walk to your train, for instance, and then moving the conversation to text when you get on board, or to quickly snap a ...

More than 2 billion people worldwide are expected to be using the latest smartphones this year, capable of handling all of the traditional and emerging communication channels. But the most popular ...

We know customer service expectations are at an all-time high and each customer service situation needs to be handled as efficiently as possible. We are thrilled that so many of our customers prefer ...

Consumers are accustomed to receiving new levels of service online. And they’re increasingly turning to chat, text or messaging apps instead of making a phone call. With the increased reliance on ...