Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. As the cofounder and VP of a support automation platform that leverages human experts to ...

Ask executives from any company that has achieved consistent improvements in customer service and they will tell you that they could not have done it without putting in place a comprehensive and ...

Acquiring net new customers is up to 25 times more expensive than keeping customers, and bad customer experience is a leading indicator of customer churn. Therefore, a critical element to any business ...