What if you could build your next app faster, smarter, and with less hassle—without sacrificing creativity? Imagine an AI assistant that not only understands your vision but also takes care of the ...

Zoom Communications, whose video conferencing solution became a household name during the Covid era, is now looking set to carve out a niche in the customer experience industry with a virtual agent.

The world of consumer technology is on the brink of a transformative shift. Apps are still the primary tool for getting things done today, but their days are numbered. AI agents are set to swarm ...

WASHINGTON, Oct. 29, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced the ...

Google is embracing "agentic shopping" wherein users can easily make purchases through the Gemini app and AI Mode.

Virtual agents reduce the workload on human agents, allowing them to focus on complex or sensitive inquiries while ensuring consistent, accurate support. AI contact centers also enable real-time ...

Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5 ...