This article is more than 6 years old. Two of the most influential tech innovations that rocketed into our daily lives in the last several years are virtual digital assistants and online chatbots.

‘Virtual Assistants’ are software agents powered by artificial intelligence, the first one popularised and used globally being Apple Inc.’s Siri. 10 It was integrated into the iOS (iPhone operating ...

Google today is launching a major visual redesign of its Assistant experience on phones. While the original vision of the Assistant focused mostly on voice, half of all interactions with the Assistant ...

Hiring a virtual assistant can take the "work smarter, not harder" philosophy to the next level. Virtual assistants (VAs) have been helpful to entrepreneurs and small-business owners for decades.

Between Apple's Siri, Google Assistant and Amazon's Alexa, the workplace is getting rather chatty. Expect that trend to continue in 2018, but don't count on voice-activated assistants to tackle just ...

There were an estimated 3.9 million secretaries and administrative assistants in the United States in 2016, according to the Bureau of Labor Statistics. However, this figure does not distinguish ...

Our exposure to chatbots is at an all-time high. From customer service to commerce to healthcare, chatbots are the fastest growing brand communication channel, thanks to their ability to handle issue ...

There’s no definitive choice when deciding between chatbots and virtual assistants for your customer service strategy. The best option depends on your specific needs. Both chatbots and virtual ...