“I’m sorry, I have something troublesome to tell you. You may not agree with it, so I’m just going to come out and say it.” Conflict, disagreement, tangled beliefs and emotions—these are some of the ...

This voice experience is generated by AI. Learn more. This voice experience is generated by AI. Learn more. Telling a capable employee that a promotion isn't happening is one of the most difficult ...

Tough talk can be, well, tough. But it’s also critical for ensuring your team is working at its best. Learn what holds managers back and how to remove the block that may be hurting your bottom line.

“It’s me, Anne – first-time user – and I’d just like to know the best way to talk to my teenage son about sex, please?” “Great question: don’t make ...

Most people assume a difficult conversation goes wrong when someone says the wrong thing. In my experience, it usually goes wrong much earlier. It often goes wrong in the first 90 seconds, when the ...

If you're connecting with someone in a meaningful way or attending an important event, you may find yourself playing it out beforehand. You might carefully choose an outfit, come up with some talking ...

Most of us still like to think of ourselves as people who can talk things through. We say we value openness, nuance and honest disagreement. We teach our children to use their words. We tell our ...