Over the years, Amazon has become well known for its simple and easy return policy, allowing for smooth, hassle-free returns ...

The e-commerce giant is giving customers nearly a full month after the holidays to decide if they want to keep their purchases.

NEW YORK — Amazon employees have been pushing back against the company’s return-to-office policy for months — and it seems CEO Andy Jassy has had enough. During a pre-recorded internal Q&A session ...

Alongside fast, free shipping, the ability to easily make returns is one of the main perks of Amazon Prime. While most items sold by Amazon qualify for the retailer's convenient return options, there ...

Shoppers will have extra time to return gifts this holiday season as Amazon expands its return window to make shopping online ...

HOUSTON — A class-action lawsuit filed in federal court accuses Amazon of breaching its own refund policies, and KHOU 11 viewers say they’re experiencing the same thing. Since our original report on ...

Around the same time that mandatory mask wearing and social distancing began to be phased out, we saw an almost instant turn heel from companies that had previously been all in on remote work. The new ...

Part of the appeal of shopping on Amazon is the ease of its return process. However, in a now-viral video, a customer claimed the company is trying to cheat customers out of their refunds after ...