TCN, a leading global provider of AI-powered cloud contact center software and solutions, today announced the acquisition of Abstrakt, a real-time agent assist and automated quality assurance (QA) ...

Repeated questions, endless transfers, bots that don't understand. The same service failures keep pushing customers over the ...

Disconnected product and service systems hide early churn signals. A shared data layer and governed automation surface them before customers decide to leave.

Partnership to enable customers to run targeted Messenger campaigns using Optimove Target Groups and journey logic, so the same decisioning that drives email and SMS also drives Messenger New York, ...

The WordPress alternative reaches stable release with a decentralized plugin registry and AI-native architecture.

How does a payments company compete with massive, established rivals? PayNearMe CMO Anne Hay explains the category play ...

Fewer status calls, higher NPS, an extra hour a day for adjusters: what happens when carriers bring employees along before ...

Contact centers are essential for maximizing the benefits of artificial intelligence in customer service. With AI, human staff can focus on more complex issues.

New launches of Decisioning Studio Go, Agentic Standards, Operator Connect and conversational AI deliver powerful capabilities to automate real-time customer journey decisioning LAS VEGAS-- (BUSINESS ...

The experience management vendor added AI analysis in 13+ languages, segment-level auditing and self-service survey tools to ...

Salesforce, the #1 AI CRM, today announced it has signed a definitive agreement to acquire Listen Labs, an AI-powered customer research and human simulation platform. Listen Labs’s AI agents design ...

You never met the customer you lost. But you approved the phone system, the staffing and the policy that drove them away.