Your CDP knows the returning customer. Your homepage treats her like a stranger. Treasure AI’s new Personalization Studio ...

Carey Madsen is CMO and Vice President of The Fletcher Group (TFG), a PR and marketing agency specializing in payments, fintech and banking. Carey brings more than 20 years of experience developing ...

Your email models do exactly what you tell them, at scale. Feed them siloed data or the wrong goal, and small mistakes reach ...

Personal agents already click through your checkout. Meta, Sierra and Genesys want brands to see who sent them and what they ...

Customer contact and CX leaders convene in Nashville to tackle AI adoption, workforce strategy and operational efficiency. Customer Contact Week Nashville 2026 takes place on Oct. 7–9 at the Omni ...

StorageVault's Farah Ahmed went from taking calls to running nine voice AI agents. He explains what changed and what didn't.

Expanded pre-send and marketing intelligence capabilities help enterprise marketers identify and act on blind spots before they cost revenue BOSTON, Oct.

Treasure AI will charge by email engagement, and it just launched real-time web personalization to back the bet.

HubSpot is eliminating about 7% of its workforce and replacing Hub-based product teams with teams that own customer results ...

Your CMS was built to fill web pages. Agents need content they can find, version-check and govern. Here's how to tell if your ...

Most CX teams already own every platform they need. The missing piece is the architecture tying what customers say to what ...