Hours before a gunman opened fire at an entrance to a Yellowstone National Park employee dining hall, authorities had been warned he planned to carry out a mass shooting at the facility ...

A new 911 video call tool could help save lives. The technology is being previewed in Pennsylvania and Texas. Terry Goswick, ...

A new 911 emergency feature is now available for most iPhone users. It's called Emergency SOS Live Video. Michael Martin, ...

callers will have a new feature that is expected to revolutionize the way first responders deal with life and death ...

Ohio Gov. Mike DeWine is deploying the Ohio State Highway Patrol to monitor schools in the city of Springfield after they ...

The average handle time measures the average time it takes an agent to resolve a customer call to a business phone number. This includes both time spent talking, as well as any after-call work ...

If you’re using an older version of the Phone menu, you can make calls via the dial pad. 1.Click the dial pad icon at the top right. 2.Use the default Caller ID or select a new number from the Call ...

Imani Lewis, of Richmond, Va., was charged with involuntary manslaughter and endangering the welfare of a child in a case ...

Two students and two teachers were killed in the shooting at Apalachee High School earlier this month Credit: GETTY IMAGES ...

On the morning of the shooting at a Winder, Georgia high school that left four people dead, authorities were “actively ...

Records released Friday show a Georgia county’s emergency call center was overwhelmed by calls on Sept. 4 about a school ...

Emergency services officials in Georgia have released 911 and police dispatch records from last week’s deadly Apalachee High ...