REDMOND, Wash. — Nov. 14, 2007 — Microsoft Corp. today announced the availability of Microsoft Customer Care Framework 2008 (CCF 2008), a software solution that helps customers improve the quality of ...

Successful organizations understand and have insight into customer needs across every channel, including the Web, social and mobile, to deliver the best customer care possible. Microsoft Dynamics CRM ...

Microsoft (NASDAQ:MSFT) has introduced a new customer service initiative that provides Microsoft Dynamics clients and partners worldwide with industry-leading visibility and control over their ERP ...

B2X, the leading technology-enabled provider of customer care services for mobile and consumer electronics, announced that it has been engaged by Microsoft as a global customer service partner for ...

Microsoft announced the availability of Customer Care Framework (CCF) 2008 today, replacing the 2005 Framework edition. The latest version adds a hosted application toolkit that should make the ...

Microsoft is buying Parature, a customer-care service service provider, to bolster its Dynamics CRM line. Microsoft is slated to announce the acquisition of the Herndon, Virg., company on January ...

Microsoft's new Parature customer-care release, part of its Dynamics family, includes more than 30 new features. Written by Mary Jo Foley, Senior Contributing Editor Jan. 7, 2015 at 6:20 a.m. PT ...

Microsoft Releases Updated Parature Customer Care Solution. Since acquiring Parature in January 2014, Microsoft has been busy expanding the company's reach on a global scale, adding features and ...

Customer Care Framework 2005 consolidates information from multiple business systems so that agents can view all of their applications on a single screen.

As Microsoft launched its Lync unified communications product last week, CIO.com's Shane O'Neill investigated how one company is using it to improve customer communications.