As a fractional chief operating officer and business coach and consultant, I often end up discussing what value my client’s business delivers and how they deliver it. Most businesses are pretty clear ...

Chief information officers often talk about their "IT operating model." This overly complex term describes the core activities needed to run an IT organization. IT does not exist in a vacuum. It ...

Companies offering payment solutions generally face an important decision in their early days: settling on the right operating model. Should we function as a payment facilitator (payfac) and do ...

The trust gap widens as artificial intelligence (AI) goes mainstream, according to research from Salesforce. Brands are turning to generative AI to boost efficiency while improving customer engagement ...

Many higher education institutions are migrating their data centers to a cloud operating model. It's a movement that has its roots over a decade ago. And while that may not be news, it's a growing ...

Many firms have conducted successful Artificial Intelligence (AI) pilot projects, but scaling them across departments and workflows remains a challenge. Inference costs, data silos, talent gaps and ...

MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Winning by Design (WbD), the leader in accelerating and optimizing recurring revenue for B2B organizations, is launching a new Customer Success (CS) Operating ...

The chief operating officer, also known as the COO, is one of the most elusive and misunderstood positions in a company. With a typical salary between $200,000-$700,000, it also can be one of the most ...