By actively engaging with customer feedback, businesses can identify areas where automation can streamline processes, making ...

In a field where fast responses and accurate resolutions are crucial, Bhanu spearheaded a chatbot implementation that ...

Discover how Bhanu Devaguptapu's pioneering work in CRM transformation and Salesforce implementation has driven impactful ...

Following the recent $1 million seed funding round led by Ola’s co-founder Ankit Bhati and other notable investors, ...

KYLE TERADA-USA TODAY SPORTS Salesforce founder Marc Benioff during the third quarter between the Golden State Warriors and the Los Angeles Clippers at Oracle Arena. The Hawaii Department of Education ...

BlackLine has appointed Philippe Omer Decugis as Senior Vice President and General Manager for Europe. Decugis has over 20 years of experience in ...

The Dow Jones Industrial Average and other major stock indexes traded lower Tuesday, with key inflation reports due later in ...

West Africa Dreamin’, a passionate community dedicated to the growth of Salesforce in the region, has announced its inaugural community-run conference, scheduled to hold on Saturday, November 16th, at ...

Slack's survey of over 17,000 desk workers found slowing excitement for AI among employees and a lack of AI training.

The reasoning engine and the data cloud are the power behind the AI capabalities of Salesforce. Evans explains them in more ...

Medibank has upgraded its customer data foundation to allow it to respond contextually in "near real-time" in scenarios such ...