New year, new…set of enterprise initiatives. The low-hanging fruit of easy CX wins has been picked, but 2025 offers a silver lining for bold CX leaders. Industry players share their thoughts about ...

Different types of answering machine detection technologies include rule-based systems, machine learning algorithms, and hybrid approaches combining both methods. In the past 18 months artificial ...

This last factor, the growth of the machine translation market, is significant. Market Research Future valued the technology at $1.9 billion in 2023 and expects it to reach $3.9 billion this year and ...

AI is a tool to deepen human connection, not replace it. Support isn’t about technology for technology’s sake. It’s about creating meaningful, trust-driven interactions at scale. AI allows companies ...

For years, robocall bad actors have targeted businesses with sophisticated schemes to steal customers’ financial and personal information. Even the most prominent brands are not immune. Amazon has ...

Exclaimer, a provider of email signature management solutions, has integrated with Chili Piper, a demand conversion platform, allowing Exclaimer users to simplify meeting scheduling to help improve ...

SundaySky's new capabilities empower marketing, customer service, and customer experience teams to create and scale videos across the customer journey in a unified solution.

It’s hard to be catchy and businessy at the same time. I hope in time you will learn to forgive me. But for real, you probably are chipping through your 2025 plans, and I’ll bet most of you have some ...

Conversica's Agentic AI with Inventory provides car buyers with 24/7 real-time access to new and used inventory for customer service responses.

Melissa's Address Container is a simplified, scalable address verification solution for modern infrastructure platforms.

To mark their 16th anniversary, the CRM Playaz are holding IRL 2025 Wednesday January 22nd. It's a conversational thought leadership event taking place physically in Atlanta and streaming everywhere ...

UneeQ's next generation of AI workers give users faster response times, emotional intelligence, and lifelike personalities.