Twilio Flex is now embeddable. A new SDK, Salesforce Voice GA, and consumption-based pricing target AI-scale contact center deployments.

Forbes contributors publish independent expert analyses and insights. John Hall covers entrepreneurial topics that help companies grow. There are businesses where relationships are more than important ...

Author: Attio is a Business Reporter client. AI is changing how businesses operate. Companies are using it to move faster, automate routine work and give their teams more time to focus on what matters ...

Zach Stauber’s day begins before the first customer support ticket even lands in the queue. Stauber, a support agent manager at Salesforce, a global company that provides businesses with a customer ...

Tesla's valuation has soared to nearly $1.5 trillion in part because of CEO Elon Musk's promises for Optimus. Boston Dynamics' Atlas is set to beat Optimus to market and won Best Robot at CES. Hyundai ...

BENSON, Ariz. (KVOA) - Aluminum Dynamics has announced a major hiring event to fill various positions at its new $200 million recycled aluminum slab center under construction in Benson. According to a ...

Hyundai-owned Boston Dynamics publicly demonstrated its humanoid robot Atlas for the first time Monday at the CES tech showcase, ratcheting up a competition with Tesla and other rivals to build robots ...

Hyundai-owned Boston Dynamics is also partnering with former owner Google's DeepMind on AI, in a full-circle moment for the two companies. Katie is a UK-based news reporter and features writer.

Google DeepMind is teaming up with Boston Dynamics to give its humanoid robots the intelligence required to navigate unfamiliar environments and identify and manipulate objects—precisely the kinds of ...

CRM has long been a staple in sales interactions, marketing campaigns, and customer records. But now it is growing in prominence in the contact center as the agents’ primary desktop interface. Agents ...

The company said Friday Deep most recently served as executive VP of global operations at General Dynamics, a role he took on in June. His previous roles at the company include EVP of combat systems ...

Thirty years ago today, Netscape Communications and Sun Microsystems issued a joint press release announcing JavaScript, an object scripting language designed for creating interactive web applications ...