Microsoft is cutting nearly 4% of the company’s total workforce, or around 9,000 workers. It’s the Tech Giant’s ...

Microsoft (NASDAQ:MSFT) has introduced a new customer service initiative that provides Microsoft Dynamics clients and partners worldwide with industry-leading visibility and control over their ERP ...

Successful organizations understand and have insight into customer needs across every channel, including the Web, social and mobile, to deliver the best customer care possible. Microsoft Dynamics CRM ...

Elon Musk expresses his frustration with Microsoft's customer care and the requirement to create a Microsoft account when setting up a new Windows PC. Read more about his complaint and the ...

Microsoft had $94.8 billion in finance leases that had not been completed as of March 31, down from nearly $109 million two quarters earlier, according to a filing.

In an unexpected twist, a Microsoft support engineer resorted to running an unofficial 'crack' on a customer's Windows PC after a genuine copy of the operating system failed to activate normally.

Microsoft has been steadily increasing its global headcount since the onset of the COVID-19 pandemic. Its workforce grew from 135,000 in 2019 to 150,000 in 2020, 166,000 in 2021, and 190,000 in ...

The Microsoft Customer Care Framework 2005 software sits between the back-office applications--which get wrapped in the XML Web Services layer—taking a Service Oriented Architecture approach ...

Microsoft’s head of trademarks, Cam Gatta, reveals how the team overcomes the challenges of protecting some of the world’s most recognisable and valuable brands. Care, customer obsession, growth ...

Elon Musk expresses his frustration with Microsoft's customer care and the requirement to create a Microsoft account when setting up a new Windows PC. Read more about his complaint and the ...