By implementing data-driven strategies, call centers can substantially improve operational efficiency. This approach involves ...

Zelt is a next-generation HR platform designed to simplify workforce management by integrating HR, payroll, and IT processes into a single solution. By providing real-time insights and automation ...

HealthStream, Inc. (Nasdaq: HSTM), a leading healthcare technology platform for workforce solutions, announced today that its ...

a workforce management titan will cut its staff by about 8.5% as the company redirects to AI investments. Workday CEO Carl Eschenbach sent out a memo to his employees on Wednesday detailing the ...

Insightful has unveiled new details about its quality assurance for call centers software that enables data-rich, systematic QA NEW YORK CITY, NEW YORK / ACCESS ...