Proactive Problem Management is a continuous process that doesn’t wait for an incident (or series of incidents) to happen in order to react; it’s always active and always on guard.

Learn the key differences between proactive and reactive problem management in ITIL to enhance service delivery and reduce IT issues effectively.

Proactive Problem Management is an ongoing activity that tries to identify issues to prevent resulting Incidents from happening. For example, Problem Management will analyze Incident …

ITIL defines a problem as a cause, or potential cause, of one or more incidents. The behaviors behind effective incident management and effective problem management are often similar …

Jun 16, 2015 · This guide covers ITIL Problem Management, detailing its processes, objectives, and the importance of proactive and reactive strategies.

ITIL Reactive problem management focuses on resolving problems that have already caused incidents. ITIL Proactive problem management, on the other hand, aims to identify and resolve …

Jul 1, 2025 · Problem management is an IT Service Management (ITSM) process to prevent problems and incidents from occurring and to resolve known problems with a permanent …

Dec 27, 2024 · Understand ITIL Problem Management with this straightforward guide. Learn how to identify, manage, and resolve IT problems effectively using ITIL best practices.

Proactive Problem Management deals with identifying and solving problems before any incidents have occurred. This activity is associated with Continual Service Improvement (CSI).

Proactive problem management identifies and solves issues and known errors before incidents occur. Reactive problem management is generally driven as part of the continual service …