How to Pass a Mock Call Test: It's Actually Simple!
How to Pass a Mock Call Test: It's Actually Simple!
Jul 26, 2020
kwestyon.com
Curious about what goes on during a mock call and how to pass it? In this video, you're going to hear a call simulation between a call center agent and a customer who's complaining about an "overcharge". You'll also learn the 7 steps you need to remember once you're on the phone with a customer. Remember these 7 steps and you'll have the greatest chance of passing your mock call test and improving your call handling skills. | Kwestyon
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Replying to @nicoleloevy easy lang kayang kaya lang talaga ang mock calls assessment ni OPTUM :) 1. OPENING SPEIL 2. CONCERN 3. RESOLUTION 4. RECAP and 5. CLOSING SPEIL then tapos na. may handouts naman di ka talaga ma prepressure hihihi laban #OPTUM #providerservices #callcenteragent #bayaningpuyat #fyp
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