The Art of Active Listening | The Harvard Business Review Guide
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The Art of Active Listening | The Harvard Business Review Guide
You might think you’re a good listener, but common behaviors like nodding and saying “mm-hmm” can actually leave the speaker feeling unheard or dismissed. The truth is that mastering the art of listening involves a whole host of other skills as well. You need to do more. 00:00 You might think you’re a good listener, but … 00:52 ...
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